Refund Policy
At eleventyclothing.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may return it in accordance with the terms outlined below.
Returns Eligibility
To be eligible for a refund or exchange, items must be:
- Unworn, unused, and in their original condition.
- Accompanied by the original packaging, tags, and labels.
- Returned within 14 days from the date of delivery.
Non-Returnable Items
Certain products cannot be returned, including:
- Personalized or made-to-order items.
- Underwear, swimwear, and accessories for hygiene reasons (unless faulty).
Return Process
- Log in to your account on www.eleventyclothing.com and follow the return instructions.
- Pack the items securely in their original packaging.
- Ship the return using a tracked delivery method.
Refund Method
Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method. Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Exchanges
If you wish to exchange an item, please return the original purchase and place a new order online. Exchanges are subject to product availability.
Faulty or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will arrange a return and provide a full refund or replacement at no additional cost.
For further assistance, please visit our Help Center.