FREQUENTLY ASKED QUESTIONS

SHIPPING
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking information. You can check the status directly on the courier’s website using the provided tracking number.

What are the shipping options?
We offer standard and express shipping. Delivery times vary depending on your location. For details, visit our Shipping Policy page on eleventyclothing.com.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.

RETURNS & EXCHANGES
What is your return policy?
You may return unused items within 14 days of delivery. Items must be in their original condition with tags attached. For instructions, visit the Returns section on eleventyclothing.com.

How long do refunds take?
Refunds are processed within 5 business days after we receive your return. The time it takes for the amount to appear in your account depends on your bank or payment provider.

ORDERS & PAYMENTS
Can I modify or cancel my order?
You can request changes only if the order hasn’t been processed. Contact us immediately for assistance.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options. All transactions are encrypted for safety.

PRODUCTS
How do I choose the right size?
Refer to our detailed size guide on eleventyclothing.com. Measurements are provided for each product to help you select the best fit.

Are your products sustainable?
We prioritize quality materials and responsible production. For more about our sustainability efforts, visit our Sustainability page.

ACCOUNT & WEBSITE
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.

Why is my discount code not working?
Ensure the code is valid and meets the terms (e.g., minimum purchase amount). Contact us if issues persist.

For further assistance, explore our Help Center on eleventyclothing.com.